Support
Something not working, or a question the FAQ doesn't cover? A real person reads every message. We usually reply within one business day.
Email us
For help, questions, bug reports or feature requests, email [email protected]. To help us reproduce an issue, please include your macOS version, whether you have the App Store or the direct-sales build, and the steps that led to the problem.
To report abuse of a shared link or objectionable content, email [email protected]. We act on takedown requests quickly.
Before you write
·The FAQ answers the most common questions about capture, permissions, licensing and Cloud.
·Screen capture not working? Grant ShotScreen permission in System Settings → Privacy & Security → Screen & System Audio Recording, then relaunch.
·Managing your data? See how to delete your account and data.